Privacy Policy

Welcome to Garage at Home ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bike servicing platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the practices described in this policy, please do not use our services.

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Contact Information: Name, phone number, email address
• Location Data: Address, city, pincode for service delivery
• Vehicle Information: Bike make, model, registration number, CC range
• Service Details: Service type requested, service history, notes
• Payment Information: Payment method details (processed securely through payment gateways)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device information (browser type, device type, operating system)
• IP address and location data
• Website usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies

We use the collected information for the following purposes:

• Service Delivery: To process and fulfill your service bookings, connect you with mechanics, and coordinate service delivery
• Communication: To send booking confirmations, service updates, reminders, and respond to your inquiries
• Payment Processing: To process payments and manage billing
• Customer Support: To provide customer support and address your concerns
• Service Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: With your consent, to send promotional offers and updates about our services

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With mechanics and service partners who perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly consent to sharing your information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use industry-standard encryption protocols, secure servers, and access controls to safeguard your data. Payment information is processed through secure payment gateways that comply with PCI DSS standards.

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Opt-out of marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the contact information provided at the end of this policy.

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Service records may be retained for accounting, legal, and business purposes.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: